Dismissive

I reached out today to dispute debit order, the service i got from the first agent was poor it was like I was bothering him/her. Took time to respond or acknowledge me. The closing was very dismissive.the second agent was better and was responsive but the closing was dismissive. If its your process to be dismissive why ask for review because we will be blaming agents but its your process to dismiss people. These are the last messages from both your agents. Is this not dismissive. I gave both of them a poor rating. If its process remove their ratings and fix your process:

[08/14, 11:12] TymeBank: Thanks, Please wait while I verify you... [08/14, 11:16] TymeBank: Please note that we have submitted a request to reverse the debit order. Please remember it remains your responsibility to engage with the merchant to cancel or unsubscribe to this agreement. [08/14, 11:17] TymeBank: I am thrilled that I could assist you with your query. You will shortly receive a WhatsApp to rate my service - Your opinion of my service means the world to me. Thank you! [08/14, 11:17] TymeBank: Your opinion means the world to us. Will you please rate the service you received from this interaction. 1 being unsatisfactory and 5 being excellent. Thank you!