Disgusting service - robbing customers

I made a purchase using more time, the store couldn't deliver my order and apparently declined my purchase. It is a month later and I still have not recieved my refund despite calls and emails daily to both the store and Tymebank. Tymebank's response is "We are not responsible for refunds not made, contact the store". The store's response is "We have not recieved your payment because we declined your purchase, contact tymebank". Disgusted by this "service"