Disgusting service

Disgusting service! On Friday 16/09/2022 I swiped my TymeBank card at a merchant, I received a sms that the money was deducted from my account however the merchant slip said declined due to network error, I swiped my card again, again I got an sms saying the money was deducted from my card but the merchant slip said declined. At this point I left my goods at the merchant and walked out, I called TymeBank immediately and was told the money would auto reverse within 24 hours, Monday 19/09/2022 I called TymeBank again as the money hadn’t reversed, I was told to wait another 24 hours as the team does not work on Saturdays, this morning 20/09/2022, I call TymeBank again because the money hasn’t reversed, I get asked the exact same security questions as I was asked the passed 2 times I’ve called, yet this time “I have not passed the security check” so now no one can assist me for a further 24 hours! I spoke to the call centres team leader, who was just as helpful as the call centre lady. There is no ways o got the security questions wrong as I provided the same answers as the passed 2 times I called, so either your lady couldn’t hear properly, which is quite possible considering what sounded like a soccer game going on in the background or you are just stalling!