Disgusting, ***********, indifferent staff who do not care if money disappears from our accounts.

Very very disappointing. I deposited a very large sum of money when I opened my Tyme Bank account on 11 April 2021. Everything seemed ok and I realised that it may take some time to reflect so I did not worry when it didn't reflect in my account the next day. However after two weeks, I started making enquiries about it as I had set 5 goals with equal amounts in each. No one responded to my queries. I then approached head office. No response. I sent Whatsapp to a number they supp****. I got a response with a case number and promising to call me back. According the an sms I received they have resolved the problem without even talking to me!!! So I checked the account again and it still has no money in it. I am very upset because Tyme Bank doesn't respond to clients, has no direct complaint email address and is seemingly unaccountable to it's clients. So will they now take our hard earned money and ignore us when they are clearly at fault since my bank has confirmed that they paid the money to Tyme on 11 April!