Disappointment Transformed Into Satisfaction – Kudos to Anathi Joni at Dobsonville Mall Kiosk

I would like to express my utter dissatisfaction and disappointment with the service I received from your contact centre. My account was blocked without my knowledge, and when I reached out for assistance, I was sent from one department to another with no resolution. I spent over an hour on the phone, using my own airtime since you do not provide a toll-free number, only to be told that I must go to a kiosk for further assistance.

This level of inconvenience and poor service is unacceptable, as it shows a lack of consideration for your customers’ time and money.

However, I would like to acknowledge and commend Ms. Anathi Joni from the Dobsonville Mall kiosk. Unlike the contact centre, she provided me with efficient, professional, and friendly service. She quickly resolved my query and turned a very frustrating experience into a positive one. Employees like her truly uphold customer service excellence and restore faith in your brand.

I strongly urge your company to review the inefficiencies within the contact centre and to consider providing a toll-free line for such critical issues. Customers should not have to go through unnecessary stress when solutions can be provided with ease and empathy, as demonstrated by Ms. Joni - 10 stars for Anathi Joni