Disappointment

Tymebank Customer Service has no idea of what they're doing. I have people trying to deposit funds into my account and only to be blocked by the system with an error message advising that you have exceeded your daily limit. I called their call centre initially I was told to visit Kiosk cause they're unable to assist me and I must call them when I get to the Kiosk they will guide me as to how to increase limit. I went to kiosk, called them but still were unable to assist. I had to go back to the office and called them again, I was on hold for 25mins and when the lady finished whatever they were doing, i asked to speak to the Supervisor /Team Leader/Manager and was told she's busy but will get back to me. 24 hours later she hasn't called and people are waiting for my confirmation that funds has been received. When I opened my account I was so excited about simplicity, convenience , but now I regret opening an account with them and It's not only me - most of the people are not happy with their service. I suggest proper training is done for these call center people cause they know nothing about their systems,