Disappointing work done by the ***** department

I had a ***** case on my profile due to an online ****. I reported the case last year and requested the ***** department to block my account. I had a case number which they provided me to indicate that they will investigate the case. Long story short, they phone me once, couldn't get hold of me and said my case has been resolved. After one attempt of contacting and not reaching they decided that my case resolved because they couldn't reach me.

I had to follow up myself on the progress of my case which they later said was no longer being investigated.

Their ***** department does not regard importance of their customers cases. As a customer you follow due.process to report ********** activities on your account and ensure that's blocked but they are not meeting their end of the agreement and that is to investigate.

Don't use Tyme Bank as your main bank account rather stick with the big 5. You will encounter less challenges.