Disappointed in Tymebank 🙁

Tymebank My Worst Experience On 8-11-2024 time 11:29 I received a call from an unknown number claiming to be from the bank. The caller informed me that someone was attempting to access my account and proceeded to confirm all my personal details, including my ID number. Within seconds, all the money in my account was gone.

I immediately went to the Tyme Bank kiosk to block my card, as my cellphone had already been removed from the banking app. I also logged a ***** case, which was investigated. The outcome revealed the details of the account my money was transferred to—a Capitec account with a specific account number and name.

However, after sharing this information, I was simply informed that the case was “resolved,” with no further advice or guidance on possible solutions, as one might expect from a bank. A total of approximately R22,000 was ******.

What frustrates me most is the lack of communication, support, and sensitivity in handling this matter, especially when the offender’s details are clear. Shouldn’t a bank take further action and provide guidance in such situations?

I deeply regret choosing a smaller bank like Tyme Bank. This experience has shown me their lack of humility, care, and customer service in critical situations.