Disappointed

The agent I spoke to was disinterested in my concern that I had. I had just realized my internet and cellphone banking was blocked. Its month end and I got paid and without me doing anything my cellphone bankiis blocked. I asked her to call me back and she refused to as I did not have enough airtime to complete the call. Her name is xoliswa and I would like to know why I am paying tymebank monthly fees to receive such poor customer service. This is unexceptable. She put me on hold when I requested a supervisor and never came back to. I called back numerous times and the phone was not answered. I am completely dissatisfied with this I need an answer ASAP