Disappointed customer in appaulling customer service

I made a transfer using paysharp to agent bank. The money has not reflected yet. This was done 2 weeks ago. I've given them a chance to resolve the issue however its been past due date no feedback has been given to me and when I do call in, the consultants are sending me from pillar to post.they ask the same question which is to my surprise as to why are there no notes on system so that consultant are able to see progress I went from speaking with Kenny to Amanda and their team leader Samkelisiwe. Financial institution that has no branch should ensure that their customer service is on par, how do we still have trust in the institution when the institution does not keep to their promises. In the economy we in we cannot afford to lose money with no explanation. Please can I get an urgent response