Disappointed and unhappy clients.

What a disappointing service i received from the bank i trusted. On the 29th of September i withdrew R2200 which was declined and within a minutes or so i tried withdrawing R2000 which was declined. i attempted to withdraw the R2000 as i thought there was an ATM limit which does not allow more than R2000 withdrawal. Both these transactions went off account but i got R0 cash coming out. i then tried calling their call centre to report this and there was a voice prompt that there card service is not working and you cannot do any transactions if your has been debited you will be refund (something along those lines). R2200 was refunded the next day and the R2000 not refunded apparently i got the money and they need to wait 35 days to prove that i did or did not receive the money. Today a TL by a name of Brandon Kruger sent me an email saying that i clicked Savings Account hence there was a decline on my transaction of which i always click sayings and the money come out. I guess this time around it is fault. The Slips that came out of the ATM were sent to Brandon who then said they were decline slips as i clicked Savings Account. Even worse he is saying if i have the slip for R2000 i must send it implying that i sent him a wrong slip. below is the email: The slips provided by you as evidence are indicative of attempts to make withdrawals prior to your attempts of withdrawing R2200 and R2000, these slips provided are not linked to the actual withdrawal attempts you made for R2200 and then R2000 respectively - The slips provided are for unsuccessful withdrawals due to the fact that you chose the option to withdraw from your ‘Savings Account’ at the ATM. This is an option that cannot be processed on our Debit Card and EveryDay Account and is why we see the error “Your card is not valid for the selected transaction” on the provided slips - Due to the above we will not be able to submit these slips as evidence and will need to wait for Bidvest (the custodians of the ATM you attempted to withdraw the R2000) to respond with their findings on the dispute we have logged with VISA. As previously mentioned this process can take up to 35 days, you should receive feedback from us the latest the 6th of November 2023 Should you have the slip for the R2000 withdrawal you attempted on hand, please do send it through to me at your earliest convenience so I can further escalate your query and try accelerate the process as much as possible.