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Sharz L

1 reviews | Active since Jan 2022

24 May 2024, 07:39

Disappointed and Angry Customer

I have been with TymeBank for quite some time now until recently when I had a bad experience with the bank. There's been four (4) different amounts of money that was deducted off my account during the month of March and two (2) amounts in April 2024. I called TymeBank to report this issue and was told they will escalate my issue to their ***** department for further investigation, I even went to their offices in Rosebank, I wrote emails and none of my emails were responded to. TymeBank is bluntly ignoring me. They made me sign their dispute form, which I did but to date I have not received my money back. I don't understand them ignoring my queries when this is a serious issue involving ***** that happened in my account. This makes me think very strong that the know exactly what happened to my money because no one came back to me with a feedback.

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Replies (5)
SL
Sharz L's update24 May 2024, 07:53
Reviewer Update
I want all my money to be paid back into my account coz surely they have thoroughly investigated this matter in the two months since this issue was reported to the bank. This was reported through all their channels calling them, going to their offices in Jellicoe Avenue Rosebank, sending emails and still no feedback. I am demanding TymeBank to pay my money back into my account.
SL
Sharz L's update24 May 2024, 21:05
Reviewer Update
Case no: GFD-151588
SL
Sharz L's update24 May 2024, 21:08
Reviewer Update
I WANT ALL THE MONEY THAT WAS ****** FROM MY ACCOUNT TO BE PAID BACK INTO MY BANK ACCOUNT - THERE IS NO WAY THAT YOU TYMEBANK DON'T KNOW WHAT HAPPENED IN MY ACCOUNT.
SL
Sharz L's update27 May 2024, 11:19
Reviewer Update
IT IS WAY OVER A MONTH SINCE I HAVE REPORTED THIS ***** AND FOR YOU TO KEEP ON TELLING ME THAT THE QUERY HAS BEEN ESCALATED TO THE RELEVANT DEPARTMENT IS NOTHING KNEW TO MY EARS. THIS IS DEFINITELY YOUR DELAY TACTICS. IT IS A GAME THAT YOU ARE PLAYING OF WHICH I AM NOT INTERESTED IN IT. I HAVE SAID IT MORE THAN ENOUGH TIMES THAT TYMEBANK MUST PAYBACK THE MONEY THAT WAS *****ULENTLY TAKEN FROM MY ACCOUNT PERIOD.
SL
Sharz L's update31 Aug 2025, 19:39
Reviewer Update
Over 4 month since I was promised that the matter has been escalated. To date no refund of my money happened nor feedback explaining what the progress/outcome of this matter.