Despicable service

I don't know where to start cos the customer experience i have received from Tymebank has been despicable to say the least. I opened an account online about a year ago and collected my card at Pick n Pay. Registered my fingerprints on their system via a Tymebank kiosk, which seemed so simple at the rime. Not long afterwards, i was asked to upgrade my account on their banking app by taking a selfie and verifying my address. I tried doing this several times with no success. I then called the customer services department and was directed to my nearest Pick n Pay to sort out. In the interim my daily withdrawal limits were reduced to R2000, a huge inconvenience to me. I visited Pick n Pay recently to sort out as i couldn't go due to my work time constraints. To my surprise Pick n Pay doesn't have Tymebank kiosks anymore. I was rhen sent to a TFG store, spoke to a Tymebank ambassador there who called customer services. When i spoke to the agent at customer services she told me that i need to go to home affairs to register my fingerprints again and take another photo. So basically apply for a new id cos they can't pick it up on their system at Tymebank. Never in my life has any bank asked me to do this. Tymebank has now blocked a deposit from my account. I need assistance with this and i am getting no help whatsoever from Tymebank.