Derailed by physical Proof of Address

My name is Mmafusi Mo***eng A week ago I reported that my card was ******, the consultant from tyme Bank assured me that the card was blocked and replacement was requested. The courier company called to confirm delivery and I advised then that I do not have a hard copy of my proof of address and I was advised that an eletronic copy would do. The courier agent arrived at my house and when I presented the electronic copy of my address he refused to accept it and said he will have to go back with my credit card. I then called Tyme bank to advise them of what happened and a consultant from Tyme Bank asked to send my ID and lprrpf of address via email to *** so that they can communicate with the courier company so that I need not produce a hard copy.

Now the courier company insists that I present them with a hard copy. No company that I deal with posts me anything. Even Tyme bank only sends me my statements via email. They don't have a physical banking where I can walk in to to request a proof of address. What really concerns me is that in 2023 I'm still expected to present a hard copy where we live in such a digital world. I will not arrange for anything to be posted to me unless your "Tyme bank" post me my statement and I can give your courier company a hard copy.

I'm super disappointed by all this, being derailed by physical copy, 1. the address the courier guy delivers the card at, is where they find me 2. I gave my physical ID 3. I produce an electronic proof of address of the exact same place the courier person in standing in but still, that not enough to verify that I'm the correct person to they looking for.

Kindly assist as I need to use my card ASAP