Deprived from uaing government money.

I am very saddened and disappointed in the service you rendered unto me. First of all I opened an account with you guys because I Heard you don't necessarily need your card to transact on your account. I Howsoever lost my SIM card linked on my account ,so I went to the kiosk in JHB CBD to change my phone number ,which never happened because my left thumb print wasn't working ,so the ambassador working there at the kiosk gave me the toll free number of Tymebank to Call and he said I must press option No 2, The phone call cut. I went to mnt the next day to do a sim swap , Fine ...I got my number back I went again to Boxers JHB CBD So that I can send a money voucher and get it at the tills because I had no knowledge of how to get my bank card , I didn't know that the machine prints it out. I then bought R10 airtime from my account so that I can use the ussd *120*543# to sendmoney AND "Bam" Tymebank stops me from transacting , the message says I need to verify myself . I went to the Tyme bank ambassador at kiosk and the guy, Yet again struggles with my left thumb print but manages to print my Card, I still couldn't get my money ,he once again said I must call the toll free number and choose option 2. Believe me I called 4 times and I was asked the same questions over and over again.and still today I can't transact ,. I DO HAVE A SOLUTION AND THINK YOU GUYS CAN CLOSE THIS ACCOUNT AND RATHER PLEASE JUST TRANSFER MY MONEY TO MY FNB ACCOUNT PLEASE.. I HAVE A PROBLEM WITH MY LEG ,I WAS IN A ACCIDENT IN 2010 and unfortunately I'm limbing now so I can't just walk to places and using transport is money which I don't have.i need my money ASAP PLEASE I PLEAD WITH YOU GUYS TO CHECK INTO THINGS PLEASE. I THOUGHT BY THE MONTH WHICH IS NOW I WILL BE ABLE TO USE MY MONEY BUT STILL NOTHING NO TYMEBANK THIS IS NOT REAL, THIS IS MONEY GIVEN TO ME FROM THE GOVERNMENT ,YOU GUYS HAVE NO RIGHT TO KEEP IT FROM ME.