Deposit not in my account

Tymebank HORRIBLE SERVICE,I made a deposit at Pick n Pay till point of R800 on 3rd Dec 2019,The money did not reflect in my account,I called tyme customer service,Firstly I was told to go to back to Pick n Pay where I made the deposit ,Then I was told to email till slip which I did to service@tymebank and cardops@tymebank,I have called the customer service numerous times I have not received any help from agents and Team Leaders,The Team Leaders promise to callback and give me feedback but they never do,Leeuw,Moxin are useless and ***********s Team Leaders calls being escalated to them is a complete waste of time.There is NO FEEDBACK.No call backs,No update,No response to emails,NOTHING!!..I am deeply dissappointed as I urgently need this money.