Deposit into Tyme account not reflecting after 4 days - no answer at call centre

I paid R5000 from from a Capitec Account into my Tyme bank account on 13 Dec before 4am. The money is still not reflecting in the Tyme bank account. Capitec confirmed the transaction was successful. I have been in the queue for an hour listening to 'we have a lot of calls coming in at the moment'.... Please advise when my deposit will reflect.