Delayed Resolution and Poor Communication

On 17 August 2026, I app**** for a loan with Sanlam TymeBank, and my application was approved on 18 August 2026.

Shortly thereafter, I received a DebiCheck request, which was automatically declined before I even had the opportunity to approve it. I immediately contacted the call centre on several occasions to enquire about the issue and was repeatedly advised that the matter had been escalated. Unfortunately, I received no feedback or updates despite my numerous follow-ups.

Today, 24 August 2026, after another call, I was informed for the first time that the issue was caused by an error on the application where I selected a cheque account instead of a savings account. I was then advised that I would need to wait an additional seven days for the matter to be resolved.

What is particularly frustrating is that it took seven days for this error to be identified and communicated to me. Had this been picked up during my first call, corrective action could have been taken immediately, avoiding unnecessary delays and inconvenience.

I urgently require these funds to make an important payment and cannot afford to wait another seven days due to an issue that should have been identified much earlier. I would appreciate your urgent intervention and request that this matter be resolved as soon as possible.

Thank you.