KG
Khanyisile G
1 reviews | Active since May 2025
02 May 2025, 11:14
Delayed payment
I recently experienced significant delays with a payment from TymeBank. Despite assurances that the payment would be processed by midnight, I had to chase for updates. The bank's communication was impersonal, and I was not provided with a direct contact for follow-ups. This lack of transparency and communication led to unnecessary stress and uncer*****y. I hope TymeBank improves its payment processing and customer communication.
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Replies (4)KG
TymeBank's payment processing is unreliable. I've experienced repeated delays, with promises of payment being broken. The lack of direct communication and updates has been frustrating.
Khanyisile G's updateReviewer Update
02 May 2025, 11:19TymeBank's payment processing is unreliable. I've experienced repeated delays, with promises of payment being broken. The lack of direct communication and updates has been frustrating.
KG
Khanyisile G's update02 May 2025, 11:19
Reviewer Update
TymeBank's payment processing is unreliable. I've experienced repeated delays, with promises of payment being broken. The lack of direct communication and updates has been frustrating.
GoTyme Bank | Formerly TymeBank's replyOfficial
02 May 2025, 11:19Hi Khanyisile,
We apologize for the inconvenience and frustration you experienced with the payment delay and our communication. We understand how important timely payments and clear communication are, and we're committed to improving these aspects of our service. Your feedback is valuable to us, and we'll work on ensuring a more seamless experience in the future.
We apologize for the inconvenience and frustration you experienced with the payment delay and our communication. We understand how important timely payments and clear communication are, and we're committed to improving these aspects of our service. Your feedback is valuable to us, and we'll work on ensuring a more seamless experience in the future.
GoTyme Bank | Formerly TymeBank's reply02 May 2025, 11:19
Official
Hi Khanyisile,
We apologize for the inconvenience and frustration you experienced with the payment delay and our communication. We understand how important timely payments and clear communication are, and we're committed to improving these aspects of our service. Your feedback is valuable to us, and we'll work on ensuring a more seamless experience in the future.
We apologize for the inconvenience and frustration you experienced with the payment delay and our communication. We understand how important timely payments and clear communication are, and we're committed to improving these aspects of our service. Your feedback is valuable to us, and we'll work on ensuring a more seamless experience in the future.
KG
Payment Delay - Still Unresolved
Despite TymeBank's apology and commitment to improvement, I still haven't received my payment. Their response was generic, and I need concrete action. The delay has caused me significant inconvenience.
- Payment still pending
- No direct contact for follow-ups
- No specific timeline for payment
*Expectation:*
Prompt payment and direct communication.
Khanyisile G's updateReviewer Update
02 May 2025, 11:47Payment Delay - Still Unresolved
Despite TymeBank's apology and commitment to improvement, I still haven't received my payment. Their response was generic, and I need concrete action. The delay has caused me significant inconvenience.
- Payment still pending
- No direct contact for follow-ups
- No specific timeline for payment
*Expectation:*
Prompt payment and direct communication.
KG
Khanyisile G's update02 May 2025, 11:47
Reviewer Update
Payment Delay - Still Unresolved
Despite TymeBank's apology and commitment to improvement, I still haven't received my payment. Their response was generic, and I need concrete action. The delay has caused me significant inconvenience.
- Payment still pending
- No direct contact for follow-ups
- No specific timeline for payment
*Expectation:*
Prompt payment and direct communication.
GoTyme Bank | Formerly TymeBank's replyOfficial
02 May 2025, 11:54In protection of your information, we have sent you a DM.
GoTyme Bank | Formerly TymeBank's reply02 May 2025, 11:54
Official
In protection of your information, we have sent you a DM.