DE*****ED BY TYME BANK- I WANT MY MONEY

I tried to send money to someone for them to receive it at a PNP till at Springsgate. But the told the receipient the voucher has expired. I called the customer care line only to be told it takes 3 years for the voucher to expire. And I was also informed by the agent that the very voucher was redeemed. Sadly my receipient didn’t receive them money and my money was deducted from account. I want my money and I am closing this account.