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0betha theresa

1 reviews | Active since Dec 2021

23 Dec 2021, 16:30

De*****ed

I logged a complain with tyme bank on 12 December 2021 that I saw a message on my phone that 20 000 has been transfered to account indeed the lady send all the details to ***** department, after the investigation they told me whether its me or somebody that i know can you imagine , how can I made a statement under oath from SAPS with a case number then instant of reimbursing me they said the was not password resert and i told them that someone stole my phone same day i lost phone on friday 10.12.2021 n transaction was made same day instead of them investigating with my network they tell me that story because I was struggling to block my number with mtn place help me to receive my money back you are my last hope.

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Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply28 Dec 2021, 16:49
Official
Hi Obetha, we will follow up on the issue and provide feedback as soon as possible. The TymeBank Team 
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0betha theresa's update30 Dec 2021, 20:22
Reviewer Update
I am still waiting for a feedback about my money 23 700 i had a black Christmas,i lost a lots of money that you won't take it from a tree and Note this is not the only platform i will use to complain till i get my money back and i won't encourage anyone to bank with tyme bank your investigating officer is useless instant of given me the whole statement he/she giving me the transaction of 3700 as dispute for send money and a cellphone numbers that i don't even know or he wanted me to call that number or trace that person as i said i dont know that transactions all i need is my money back or trace those two transaction and held that person to bring back my money as it shows it went to a bank account of that tc tabase whom I don't know hope you will get back to me with a good answer i can even escalate my query to financial services board if its come to a push i wont let my hard money vanish like that.....