De*****ed Monies and Lack of Feedback

I was de*****ed of my monies and Tymebank has not been helpful to my case. Tymebank has rejected my case but has stated that I can provide further clarification to help re-assess their decision. I emailed them with information and supporting material to help them reconsider my case but it has been well over two weeks and I have yet to hear from them. I have also emailed them to follow up on the matter to no avail. The fact that we as clients also need to load airtime everytime we need to speak for agents is not Ideal especially in such a case where monies have been de*****ed. This has caused me great emotional stress and I would not recommend the bank to anyone.