TM
Thabang M
1 reviews | Active since Mar 2017
24 Jan 2022, 20:58
Declined transactions
It’s been a week since I called tyme bank to resolve my issue. I can’t transact with my account, my card declines, and every time I try to buy anytime using the app or internet banking I get a technical error. I receive SMSes every day to say my issue has been resolved yet nothing is resolved. My debit orders are bouncing due to this issue and it’s affecting my credit score.
To think I’ve been recommending this bank to people! I’m very disappointed 😔
Helpful (0)
Replies (6)0
Replies (6)
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Jan 2022, 07:57Hi Thabang, please share with us the last case number you received and we'll look into the issue. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply25 Jan 2022, 07:57
Official
Hi Thabang, please share with us the last case number you received and we'll look into the issue. The TymeBank Team
TM
Thabang M's updateReviewer Update
25 Jan 2022, 12:00TymeBank:Your query request has been Resolved-Previously Remediated.Case ID ACI-64557.Help:***
This was not resolved
This was not resolved
TM
Thabang M's update25 Jan 2022, 12:00
Reviewer Update
TymeBank:Your query request has been Resolved-Previously Remediated.Case ID ACI-64557.Help:***
This was not resolved
This was not resolved
TM
Thabang M's updateReviewer Update
25 Jan 2022, 12:01Case ID ACI-64557.
TM
Thabang M's update25 Jan 2022, 12:01
Reviewer Update
Case ID ACI-64557.
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Jan 2022, 09:22Hi Thabbang, did you get any further feedback from our team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply27 Jan 2022, 09:22
Official
Hi Thabbang, did you get any further feedback from our team? The TymeBank Team
TM
Thabang M's updateReviewer Update
27 Jan 2022, 18:00Yes, only after I called and was told why was I not following up all along. The account was reactivated while I was on the call after a good two weeks of struggling
TM
Thabang M's update27 Jan 2022, 18:00
Reviewer Update
Yes, only after I called and was told why was I not following up all along. The account was reactivated while I was on the call after a good two weeks of struggling
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jan 2022, 08:22Hi Thabang, can you confirm that your issue has been resolved? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Jan 2022, 08:22
Official
Hi Thabang, can you confirm that your issue has been resolved? The TymeBank Team