Declined ***** Query With OBVIOUS Evidence That My Information Was NOT secure - WHATEVER YOU DO, Do NOT Get a Tyme Bank Account!

My ***** claim was denied - after a *****ster was able to not only access my bank account while my own access to the account has been blocked. Further to that, the *****sters were able to create a business account in my name without any notifications being sent to my account or my cellphone WHICH I INFORMED THE BANK ABOUT. They were able to send themselves around R3000 from my account as well as R10 000 remaining in the business account which Tyme bank has since FROZEN, and I am UNABLE TO ACCESS to urgently transfer my OWN MONEY to more SECURE account such as my wife's, seeing as Tyme Bank is an unbelievably unsafe bank to be a part of.

Firstly, I want access to my account on my OWN device! Secondly, I WANT MY MONEY BACK ASAP.

I will continue to log these complaints until the issue has been resolved.

Your ***** department told me on 30/1/2025 at 11:46am that "the transaction was done via internet banking and that an OTP was sent to my number" - an OTP was NOT sent to my cellphone number BY THE *****STERS. I, in fact, declined the ***** caller telling him that I DO NOT TRUST THE CALL and contacted the bank directly - who told me that the account was fine, 30 minutes later they called me to tell me it was frozen. The only OTP I recieved was three hours AFTER the ***** was committed, to update my log in details BY THE BANK THEMSELVES!!!!!!!!!!!!! Now you are claiming that as an excuse not to resolve my case.

You are claiming I gave the person an OTP -- YOU ARE LYING ON YOUR RECORDS SO THAT YOU DO NOT NEED TO GIVE ME MY MONEY BANK.

1. Tyme Bank did not provide any information on the progress of the case. 2. You did not confirm these details AS THEY WERE CONFIRMED THE FIRST TIME. 3. You are claiming I gave access to the account through an OTP which is a blatant lie, considering I have already told you what happened. 4. The *****sters did not get an OTP, did not request an OTP and I AM THE ONE WHO INFORMED THE BANK ABOUT THE ACTIVITY AFTER TELLING THE *****STERS I DO NOT TRUST THEIR CALL.

Now I must wait for you to RE-SUBMIT a claim? This is absolutely ridiculous because you extend this by giving '5 day waiting periods' and then simply do not do your part.

I DID NOT SPEAK TO THE *****STERS, I GAVE THEM NO OPPORTUNITY TO GET AN OTP AND I NEVER GAVE THEM ANY INFORMATION - I INFORMED THEM THAT I WILL CONTACT THE BANK DIRECTLY AS I DO NOT TRUST THEIR CALL.

TYME BANK HAS SHOWN ME THEIR TRUE COLORS, AND I EXPECT SERIOUS ATTENTION TO BE GIVEN TO THIS CASE AND IF NOT, I WILL TAKE THE MATTER FURTHER - AS IT IS VERY CLEAR THAT YOUR CUSTOMERS ARE EASY TARGETS FOR OBVIOUS INTERNAL *****.

It is very clear to me that this is internal *****, your bank cannot be trusted to A) resolve these issues and B) to investigate HONESTLY because you, yourselves, are *****sters.