DEBIT HOLD WITH NO CUSTOMER SERVICE ☹️😔

Not so good these days I'm writing to express my frustration with Tymebank particularly on a debit hold they have enforced on my account for a week now, I have produced all documentation answered security questions yet I'm still blocked. This is my main account and has and still affecting my life.

Customer service is not responsive and the kiosk agents are clueless what's more the bank doesn't have a physical branch, I will definitely rethink banking with them going forward as this is unacceptable.