MP
Magda P

1 reviews | Active since Apr 2023

15 Mar 2024, 12:28

Debit Hold on account

I have been trying since last year Oct to get the debit hold of my account. I did a transfer from my Standard Bank account into my Tymebank account, and Standard Bank for though it was *****ulent so they requested Tymbank to block the account. I spoke to Standard Bank and they said that they did inform Tymebank to take the hold of my account. I phoned Tymebank a few times and all they said is that they have not receive anything from Standard Bank. Today I again spoke to Standard Bank and they can't find anything on their system which mean that it is solved. It's months now that I struggle to get the hold of my account.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply15 Mar 2024, 16:03
Official
Hi Magda, thank you for reaching out to us and bringing this to our attention. Please accept our apologies for the inconvenience caused and for that experience. We've escalated your details to our team to get in touch with you and assist.