Debit Hold not being removed

I recently opened an account so that i can separate my banking. I received a payment and a hold was placed on my account. I was requested to send a POP and i did at 13:00. Ots been over 4 hours im sent from pillar to post. The hold has not been lifted. I need to make payments and I can’t. I call and they put me hold forever than a survey voice over starts playing and yet my query has not been resolved. I have spent over 2 hours being on hold at different intervals and yet nobody has assisted me. This has been my worst banking experience ever.