VM
Vhulenda M
1 reviews | Active since Jun 2023
21 Feb 2024, 16:51
Debit Hold - My Account cannot transact
TymeBank bank asked for source of funds confirmation and affidavit, which i sent to them via email on 2nd March 2023. When i call they keep on telling me that they did not receive my email, i sent again and the response was that they will get back to me.
Every time i call, i speak to a different investigator and i have to start explaining from scratch.
Helpful (0)
Replies (4)0
Replies (4)VM
Vhulenda M's updateReviewer Update
23 Feb 2024, 11:06Message i received:
TymeBank: Please complete the Re-FICA process to remove the hold on your account by logging in to your profile via the app or visit your nearest Kiosk. Help: ***. FSP49140
When i try to log in via the app:
For security reasons your account is blocked.
Please contact our Customer Service Centre at ***
For months now, i'm not getting any help
TymeBank: Please complete the Re-FICA process to remove the hold on your account by logging in to your profile via the app or visit your nearest Kiosk. Help: ***. FSP49140
When i try to log in via the app:
For security reasons your account is blocked.
Please contact our Customer Service Centre at ***
For months now, i'm not getting any help
VM
Vhulenda M's update23 Feb 2024, 11:06
Reviewer Update
Message i received:
TymeBank: Please complete the Re-FICA process to remove the hold on your account by logging in to your profile via the app or visit your nearest Kiosk. Help: ***. FSP49140
When i try to log in via the app:
For security reasons your account is blocked.
Please contact our Customer Service Centre at ***
For months now, i'm not getting any help
TymeBank: Please complete the Re-FICA process to remove the hold on your account by logging in to your profile via the app or visit your nearest Kiosk. Help: ***. FSP49140
When i try to log in via the app:
For security reasons your account is blocked.
Please contact our Customer Service Centre at ***
For months now, i'm not getting any help
VM
Vhulenda M's updateReviewer Update
28 Feb 2024, 09:12No update from TymeBank or even a call
VM
Vhulenda M's update28 Feb 2024, 09:12
Reviewer Update
No update from TymeBank or even a call
VM
Vhulenda M's updateReviewer Update
06 Mar 2024, 15:58Update: Someone from TymeBank called me asked me about last year transactions asked me for source of funds and purpose. Since i don't have access to the app anymore i can't answer those kind of questions.
I was then told that i called last year then before and they informed me about those amount. I don't remember that, the lady then told me to call customer care and ask for call recordings. I was holding there for a couple of minutes. Absolutely ******* bank with a lack of resources. Maybe they should have a branch.
I was then told that i called last year then before and they informed me about those amount. I don't remember that, the lady then told me to call customer care and ask for call recordings. I was holding there for a couple of minutes. Absolutely ******* bank with a lack of resources. Maybe they should have a branch.
VM
Vhulenda M's update06 Mar 2024, 15:58
Reviewer Update
Update: Someone from TymeBank called me asked me about last year transactions asked me for source of funds and purpose. Since i don't have access to the app anymore i can't answer those kind of questions.
I was then told that i called last year then before and they informed me about those amount. I don't remember that, the lady then told me to call customer care and ask for call recordings. I was holding there for a couple of minutes. Absolutely ******* bank with a lack of resources. Maybe they should have a branch.
I was then told that i called last year then before and they informed me about those amount. I don't remember that, the lady then told me to call customer care and ask for call recordings. I was holding there for a couple of minutes. Absolutely ******* bank with a lack of resources. Maybe they should have a branch.
VM
Vhulenda M's updateReviewer Update
05 Jun 2025, 15:31Still no upate, i still can't use my account. The issue is not FICA but says profile blocked for security reason.
VM
Vhulenda M's update05 Jun 2025, 15:31
Reviewer Update
Still no upate, i still can't use my account. The issue is not FICA but says profile blocked for security reason.