AM
Advocate M
1 reviews | Active since Aug 2023
16 Aug 2023, 14:13
Debit hold
I have been calling TymeBank for the past two weeks now asking them to unlock my account,. For the past two weeks the consultants have been telling me that the matter will be resolved within 24 hours. I needed to use the money in my account for school transport but I couldn't access it because the staff at Tymebank is not doing anything to resolve my issue. Can you please assist as I don't even have airtime to call them anymore.
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2023, 15:36Hi Advocate, thank you for reaching out to us and bringing this to our attention. We've escalated your details to our team to get in touch with you and assist.
GoTyme Bank | Formerly TymeBank's reply16 Aug 2023, 15:36
Official
Hi Advocate, thank you for reaching out to us and bringing this to our attention. We've escalated your details to our team to get in touch with you and assist.
AM
Advocate M's updateReviewer Update
17 Aug 2023, 08:52You guys need to hire more staff on your call center to upgrade your custome services, customer' cannot hold on a call more than 1hour with their airtime and still not be helped even when I emailed you guys still nothing on emails they are busy telling me they will get touch with me since from the 4th of August till today, really not happy with this poor service
AM
Advocate M's update17 Aug 2023, 08:52
Reviewer Update
You guys need to hire more staff on your call center to upgrade your custome services, customer' cannot hold on a call more than 1hour with their airtime and still not be helped even when I emailed you guys still nothing on emails they are busy telling me they will get touch with me since from the 4th of August till today, really not happy with this poor service
GoTyme Bank | Formerly TymeBank's replyOfficial
17 Aug 2023, 09:17We're terribly sorry for the delayed assistance, as soon as an agent becomes available, they will contact you.
GoTyme Bank | Formerly TymeBank's reply17 Aug 2023, 09:17
Official
We're terribly sorry for the delayed assistance, as soon as an agent becomes available, they will contact you.
AM
Advocate M's updateReviewer Update
19 Aug 2023, 19:04Your agent called me Thursday and said I must expect a call in the next 24 or 48 hours but didn't receive any call from the department that deals with this Debit hold this I need a call that comes straight from them so that I may be assisted , because your agent may call and say will log a call but that call can took a month therefor i request a straight call from the department that deals with Debit hold I don't need any call that comes from other department cause they will busy telling me that I must expect a call and I'm tired of hearing that
AM
Advocate M's update19 Aug 2023, 19:04
Reviewer Update
Your agent called me Thursday and said I must expect a call in the next 24 or 48 hours but didn't receive any call from the department that deals with this Debit hold this I need a call that comes straight from them so that I may be assisted , because your agent may call and say will log a call but that call can took a month therefor i request a straight call from the department that deals with Debit hold I don't need any call that comes from other department cause they will busy telling me that I must expect a call and I'm tired of hearing that
GoTyme Bank | Formerly TymeBank's replyOfficial
21 Aug 2023, 11:13Hi Advocate, apologies for the delayed assistance and feedback. We've escalated your details to our team, they will be in touch.
GoTyme Bank | Formerly TymeBank's reply21 Aug 2023, 11:13
Official
Hi Advocate, apologies for the delayed assistance and feedback. We've escalated your details to our team, they will be in touch.