Debit hold

Hi Tymebank

I am here to complain about your debit hold. I was on a call today with a consultant named Nonhlanhla and I explained to her that I cannot access my money in my account cause it's somehow inaccessible. I was told about a case number that needs to be resolved over some time which doesn't make sense to me because I have funds I need to use as in NOW!

Tymebank: Your Transact issue (DCI-271252) has been received. We will update you on or before 14-Feb-2024. Help:***

Now I can't wait that long for me to access my own money, Tymebank has to come up with a better way of handling matters on their side. There are times when you cannot even access your own money come month end. I am tired of this bank to be honest and I regret ever using it cause it is definitely not user friendly. I'm stuck in the middle of nowhere and can't transfer nor withdraw money that is in my account. How convenient is that?