LK
Lucinda K

1 reviews | Active since Nov 2025

26 Nov 2025, 14:48

Debit Hold

Why do I feel like you guys are misleading me? My account has been on debit hold since the last two weeks. I was told investigations will take 5 - 7 working days it's been 2 weeks now still can't access my money.

0
Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply27 Nov 2025, 07:11
Official
Hi Lucinda,
We apologize for the inconvenience and frustration this has caused. Please rest assured that our team is looking into this matter. Thank you for your patience.
TymeBank Team
LK
Lucinda K's update08 Dec 2025, 17:38
Reviewer Update
It's been a month, i have sent 2 affidavits and my account is still on debit hold, how do you guys expect me to pay my bills. At this point i just want to withdraw my money and close the account
LK
Lucinda K's update11 Dec 2025, 09:20
Reviewer Update
Tyme bank stop holding my money hostage, release my money what kind of investigation takes this long over a R700 and 600 rand dispute. you guys should be competent enough to investigate this in a timely manner like your counterparts how long must i suffer because you guys refuse to do your job and i keep getting numerous text messages about an email that never came through. You guys need to better
LK
Lucinda K's update27 Dec 2025, 10:23
Reviewer Update
What kind of a useless bank or should I say ***** department are you guys, do you guys have any idea what you are doing? You have held my account for almost 2 months I have sent 2 affidavit and yet my account is still on debit hold. I have had disputes situations with other banks and resolution takes a fraction of the time you guys are taking. You guys are not fit to be a bank and you should just release my money so I can close this stupid account. How can you guys hold my money with no communication for almost 2 months what if I have significant amount of money in my account, you guys have never been sued and it shows. Just release my money and stop sending me stupid generic emails