Debit hold and ***** case follow up

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Zamele W

I reported ***** on my account and now my account is on debit hold I can't use my account... What happened is Thursday someone did cardless withdrawal of R500 and yesterday someone did a money send of R500 and the money send was canceled, but the funds were not reversed into my account and now with the funds I have I can't use it because my account is on debit hold and I urgently need to use my money and since I reported no one got back to me since.

Helpful (0)

Replies (2)

GoTyme Bank | Formerly TymeBank's replyOfficial

06 Sept 2025, 11:57

Hi Zamele,
We're sorry to hear that your account is on hold. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.

GoTyme Bank | Formerly TymeBank's reply06 Sept 2025, 11:57

Official

Hi Zamele,
We're sorry to hear that your account is on hold. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.

Zamele W's updateReviewer Update

06 Sept 2025, 12:11

I opened the ***** case yesterday now I must wait till 15th that's unacceptable and what about my account being on hold I urgently need to use my money I refuse to wait till 15th September so I refuse to so unhold my account I need money urgently

Zamele W's update06 Sept 2025, 12:11

Reviewer Update