DEBIT HOLD

I called the stupid bank for the debit hold issue, their consultant Nobuhle tells me I failed security questions after providing her with the relevant information, then further tells me my query is escalated and the SMS tells me my query will be resolved by the 30th, what kind of a bank locks their client's banks without any reason and take their own time and excuses to resolve your issue, i have never been so annoyed by a bank. I called multiple times sent to ***** department and ***** department send me to customer service and boom my call gets hung up again, message them through different channels still getting stupid responses, If i wanted to use my money at their convenient time i would have told them now they dictate when i should use my money, What the ****, this is an urge to boycott this stupid bank