DEBIT HOLD

On the 16 of February my account was put on debit hold because apparently, I received money from a *****ulent account.

I was asked to submit an affidavit which I did on the same day, I even called the following day, and they confirmed they received it. I was told the investigation started on Monday and to follow up on Friday which I did and now I'm told to follow up on Monday because the investigation only started when I called in and advised them that I send the affidavit. meaning if you don't call and tell them you send the affidavit the investigation won't start, how ridiculous is this. if people's funds are frozen where on earth are they supposed to get money to make all these phone calls, isn't there someone who works on this mailbox?

I have a screenshot of the same person who sent me money, and this person was still transacting after 3pm on the 16th on the same WhatsApp group but my account was put on hold at 14:30.

You put my account on hold because I received money from this thieve money I didn't know was ****** but the ******* account was still operating after my account was frozen, what kind of investigation is this, you people need to be reported to the ombudsman.

remove this debit hold from my account.