Customer Service sickening, Frozen Personal and Business Account

Shocking and utterly disgusting service from Tymebank. Both personal and business account frozen due to an incorrect ***** reporting which required us to send an affidavit through to confirm details, sent on Monday 13h37 - auto response confirmed receipt of the email. Called again after an hour to follow up as advised by the ***** agent, he would get the investigator to contact us that afternoon or Tuesday morning. No one called, so we called again. Whoever received the affidavit hadn't attached the actual document, he would call back and advise... Agent called back and advised that he had actually attached the affidavit and the Investigator would call us that afternoon or this morning. At 12:02 I called again and my airtime ran out, why would the agent call us back... Its not like he's spent over R300, yes THREE HUNDRED RAND, on airtime trying to sort this mess. The funds in question were reversed out of the account on Monday morning already, the account should be open already. Everything requested has been done from our side, why can't you do yours Tymebank. For 3 days we have been unable to access the funds in the business account, we cannot work!!!!! I am absolutely horrified at your customer service. I will be canceling all of our Tymebank accounts once our money is eventually removed and not recommend Tymebank to anyone.