Customer service missing in action

I'm most of the time satisfied with Tymebank, but unfortunately, every once in a while, there is a technical problem with their card system and then you can't make any payments, which causes embarrassment. This happened again on Friday, 3 March. Judging by posts on social media, several people had the same problem, but none of us received any warning or apology from TymeBank. It's as if their customer service ceased working at the end of February. Now, many banks have technical issues once in a while, but it happens the most with TymeBank, and the zero communication about the issue is unacceptable. As soon as there's a technical problem, customers should be warned by sms and other posts. And if that's not possible, then at least let us know when the system is working again! This regular technical issue, coupled with lack of communication, means that ********** have a field day on social media, and ultimately gives TymeBank such a bad name that I'm worried that the bank will fail. TymeBank really needs to up its game with regards to customer support and sorting out technical problems!