Customer service is terrible

It's the worst customer service iv ever experinced. First of all what is the point of there whatsapp help line when you don't even recive a responce from the whatsapp help line

Second of all when you call into a agent halfway through the call you still busy explaining you situation the call cuts out then you gotta call back. Start from the beginning with verification you gotta speak super fast so you don't cut out again.

Then you explain the issue just to get get told they can't help you you need to contact xyz to sort out the bank issue from a service who provides them a service.

I mean really why can't a call center operator call you back when a call drops is it really that expensive to service your clients when every transaction we do cost us R3.00 each time what the hell the **** service they give is like the worst. It seams like the only good thing time bank is good for is using your card as a pick and pay smartshopper