KM
Katlego M
1 reviews | Active since May 2021
20 Oct 2025, 08:59
CUSTOMER SERVICE FAIL
Warning to all Tymebank users! I recently had a terrible experience with Tymebank after losing my bank card. Despite having my phone with me, someone managed to access my Goal save account and withdraw R9000! I've lodged a ***** case, but Tymebank declined it, saying my personal info was compromised. Needless to say, I'm extremely dissapointed. Has anyone else had a similar expirience with Tymebank? Be cautious, folks!
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GoTyme Bank | Formerly TymeBank's replyOfficial
20 Oct 2025, 10:07Hi Katlego,
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear that you’ve lost your bank card, and we understand how stressful such situations can be.
Please note that for someone to access your banking app, it would not be possible using card details alone. The TymeBank app requires multiple layers of verification, including:
A valid South African ID number linked to the account,
Access to the registered SIM card to receive a one-time PIN (OTP), and
A self-verification process within the app itself.
These security measures are in place to protect our customers and prevent unauthorized access to their accounts.
If you’re still unhappy with the outcome or response provided by our ***** Team, you’re welcome to escalate the matter to the Banking Ombudsman for independent review. The Ombudsman will be able to assess your case and liaise further between yourself and TymeBank.
The TymeBank Team
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear that you’ve lost your bank card, and we understand how stressful such situations can be.
Please note that for someone to access your banking app, it would not be possible using card details alone. The TymeBank app requires multiple layers of verification, including:
A valid South African ID number linked to the account,
Access to the registered SIM card to receive a one-time PIN (OTP), and
A self-verification process within the app itself.
These security measures are in place to protect our customers and prevent unauthorized access to their accounts.
If you’re still unhappy with the outcome or response provided by our ***** Team, you’re welcome to escalate the matter to the Banking Ombudsman for independent review. The Ombudsman will be able to assess your case and liaise further between yourself and TymeBank.
The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply20 Oct 2025, 10:07
Official
Hi Katlego,
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear that you’ve lost your bank card, and we understand how stressful such situations can be.
Please note that for someone to access your banking app, it would not be possible using card details alone. The TymeBank app requires multiple layers of verification, including:
A valid South African ID number linked to the account,
Access to the registered SIM card to receive a one-time PIN (OTP), and
A self-verification process within the app itself.
These security measures are in place to protect our customers and prevent unauthorized access to their accounts.
If you’re still unhappy with the outcome or response provided by our ***** Team, you’re welcome to escalate the matter to the Banking Ombudsman for independent review. The Ombudsman will be able to assess your case and liaise further between yourself and TymeBank.
The TymeBank Team
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear that you’ve lost your bank card, and we understand how stressful such situations can be.
Please note that for someone to access your banking app, it would not be possible using card details alone. The TymeBank app requires multiple layers of verification, including:
A valid South African ID number linked to the account,
Access to the registered SIM card to receive a one-time PIN (OTP), and
A self-verification process within the app itself.
These security measures are in place to protect our customers and prevent unauthorized access to their accounts.
If you’re still unhappy with the outcome or response provided by our ***** Team, you’re welcome to escalate the matter to the Banking Ombudsman for independent review. The Ombudsman will be able to assess your case and liaise further between yourself and TymeBank.
The TymeBank Team