Customer Service

Hi I want to share my experience with TymeBank's call center. Yesterday I was on hold for 1 hour and being constantly reassured with the digital assistant I'm next in the queue I eventually hung up. Today called again after waiting 10 minutes I was told it's the wrong department put on hold again another 1and half hours I hung up again. The self select options 3 and 4 both direct to same department. Been trying to get my issue resolved since Friday still no progress as of 16:55 on Monday 7th April. The WhatsApp help line has no response, was informed it's not working, if that's the case put a notification informing your customers. Seems as if management are not doing their jobs.