DC
Dee C
1 reviews | Active since Jun 2025
24 Jun 2025, 10:01
Critical: Debit Orders Bouncing Due to Unresolved Account Hold
I am writing to express my deep concern and frustration regarding the unresolved hold on my TymeBank account. Despite multiple communications, including emails and submission of all requested documents, the hold on my account has not been lifted.
To date, I have reached out several times and provided all necessary information as per your requests, yet there has been no resolution or update from your side. This lack of assistance has now resulted in my debit orders bouncing, causing significant inconvenience and potential financial penalties
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Jun 2025, 10:04Hi Dee,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply24 Jun 2025, 10:04
Official
Hi Dee,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
DC
Dee C's updateReviewer Update
24 Jun 2025, 10:26I have heard this before fron several of your consultants. I spoke last week to Orleans Mokwena whom i tried calling yesterday, texted and emailed, with no response regardless. Every day i get text messages of my debit orders failing for almost two weeks now. Its more than just inconvenient, I am truly considering closing my and my daughters account
DC
Dee C's update24 Jun 2025, 10:26
Reviewer Update
I have heard this before fron several of your consultants. I spoke last week to Orleans Mokwena whom i tried calling yesterday, texted and emailed, with no response regardless. Every day i get text messages of my debit orders failing for almost two weeks now. Its more than just inconvenient, I am truly considering closing my and my daughters account
DC
Dee C's updateReviewer Update
24 Jun 2025, 10:43Please give me an indication on how long this might take, as everything has been sent and communicated with tymebank numerous times. I get no response and nothing gets resolved, only delayed. This has been the cycle for over a month now
DC
Dee C's update24 Jun 2025, 10:43
Reviewer Update
Please give me an indication on how long this might take, as everything has been sent and communicated with tymebank numerous times. I get no response and nothing gets resolved, only delayed. This has been the cycle for over a month now
DC
Dee C's updateReviewer Update
24 Jun 2025, 12:29Thank you. If this can get sorted today without anymore delays, even with the financial issue of my debit orders bouncing, I would be more than happy with Tymebank.
DC
Dee C's update24 Jun 2025, 12:29
Reviewer Update
Thank you. If this can get sorted today without anymore delays, even with the financial issue of my debit orders bouncing, I would be more than happy with Tymebank.
DC
Dee C's updateReviewer Update
25 Jun 2025, 12:36 This is the third time I am raising the same issue with TymeBank, yet it remains unresolved. Although I received a response to my previous review yesterday, there has been no further communication since then. I am once again receiving notifications that my debit orders are bouncing. This recurring issue is not only inconvenient but is now affecting my financial standing. As a longstanding customer, I am deeply concerned about the continued lack of resolution and the impact this is having on my trust in TymeBank. I urge you to treat this matter with the urgency and seriousness it deserves.
DC
Dee C's update25 Jun 2025, 12:36
Reviewer Update
This is the third time I am raising the same issue with TymeBank, yet it remains unresolved. Although I received a response to my previous review yesterday, there has been no further communication since then. I am once again receiving notifications that my debit orders are bouncing. This recurring issue is not only inconvenient but is now affecting my financial standing. As a longstanding customer, I am deeply concerned about the continued lack of resolution and the impact this is having on my trust in TymeBank. I urge you to treat this matter with the urgency and seriousness it deserves.