Consumer act broken by digital Tymebank

I went to do shopping at PnP Eersterus and the Cashier informed me that my smartshopper on my bank card was blocked and I had to go to the ambassador at Tymebank to help fix the problem. The ambassador helped me but left during the time while we were on the phone with smartshopper. Pnp gave me a new blue smartshopper and the issue was never resolved. I messaged the Area Manager of tymbank and explain him what my issue was and he never responed to me and blocked my phone number. I phoned Tymebank customer service multiple times and they never assisted me properly and I never received any reference number on the case I opend. They adviced me to stick with the blue smartshopper and that they can not unblock my smartshopper on tymbank card. They also said that even if I get a new bank card that is connected to my account my smartshopper will still not work cause it's a smartshopper problem. The service they provided to me was not acceptable. When I joined the bank they told me I'll get double the smartshopper points everytime your buy with your Tymebank card and now my smartshopper on the bankcard doesn't work and won't be able to get any smartshopper points using my bank card. They are irresponsible and can't provide proper customer service to their clients.

Tymebank call center tell you that they can't lie but lies in your face regarding process