LS
Lee S

1 reviews | Active since Jul 2019

13 May 2025, 15:56

Confirmation Message *Business Name:* TymeBank *Rating:* 4 out of 5 *Review:* Unfortunately there was no clear communication with Tymebank on so steps to activate were missing

Confirmation Message *Business Name:* TymeBank *Rating:* 4 out of 5 *Review:* Unfortunately there was no clear communication with Tymebank on so steps to activate were missing. Calling the call centre number was unhelpful so we drove to the nearest kiosk and with the help of the agent there got a access to a toll free number which lead to actual assistance. After 3 conversations with various agents I was put through to Adelaide who was a star and assisted me to finally activate my account and have a functioning app. So greatful to her.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 May 2025, 16:03
Official
Hi Lee S,

Thank you for sharing your experience with us. We're sorry to hear about the initial challenges you faced with communication and activation, but we're glad Adelaide was able to assist you effectively. Your feedback is invaluable and will help us improve our services.