Completely failed by customer service – My card remains blocked and unusable

I am writing this out of absolute frustration and disappointment with TymeBank. I have been a highly loyal customer and truly had faith in this bank, but the way my current issue is being handled is entirely unacceptable.

For almost a month now, my bank card has been completely unusable. I cannot swipe it at a till, withdraw cash, or use it to make purchases. When I call customer service or visit a TymeBank kiosk, I am repeatedly given false assurances that the matter has been resolved. However, the moment I attempt to use the card again, it fails immediately. I have sent multiple emails to customer care trying to get this sorted out, and I am being completely ignored. This is not the first time this has happened to me. I am left questioning if TymeBank’s card quality is simply substandard, or if the support team just does not care about their clients. As a loyal customer, I am deeply disappointed by this lack of urgency and total lack of bothered service. As of today, my funds are inaccessible and I still cannot use my card for anything. I need this escalated and properly fixed immediately, not just another automated reply telling me it is resolved when it isn't.