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Nthibe N
1 reviews | Active since Jan 2025
13 Dec 2025, 14:59
Complaint
I have tried for 5 weeks straight to get a statement and close off my late husbands account with no help. They called me after I reported this to the banking ombudsman, sent over the documents requested 7 days ago and have had no reply or feedback. I am starting to believe having a paperless bank with no physical branch is a disaster. I have also decided I will close my own personal account with them as they just don't attend to urgent matters.
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Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Dec 2025, 16:21Hi Nthibe,
We sincerely apologize for any inconvenience this may have caused, we understand how frustrating this must be for you that you haven't received any feedback. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
We sincerely apologize for any inconvenience this may have caused, we understand how frustrating this must be for you that you haven't received any feedback. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's reply13 Dec 2025, 16:21
Official
Hi Nthibe,
We sincerely apologize for any inconvenience this may have caused, we understand how frustrating this must be for you that you haven't received any feedback. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.
We sincerely apologize for any inconvenience this may have caused, we understand how frustrating this must be for you that you haven't received any feedback. In protection of your information, we will DM you for further information. Thanks for bearing with us and giving us a chance to turn this around for you.