Complaint

So this bank decides to have technical issues or whatsaever they call it .. so i notice that i got R20 and R16 missing wich i knew i dont have any debit orders in that bank. so decided to call their call centre to my suprise she went back in september statement to only notice that i bought airtime wich the amount was reversed apparently they had a system issue or whatever the case wich i have never even noticed .. fine so now they skipped the month of october not deducting or even september their mistakely reversal of the airtime jumped to November and deducted without even lettong me know a very ***** reference number that made me to call them only to tell me that this is from September and who is faul is this? no sms was sent to me to notify me of the error on their side ..decided to take my transport money without mu permission and the only thing the agent is saying i must understand really? i am changing this ****ed up bank wich you cant even get a loan if you using it ..been getting paid on this bank more that a year I am very dissaponted i am leaving tyme bank to Nedbank