Complaint

I recently had a bad experience with this bank, i did a cash send to a friend and when he went to pick n pay to draw money he couldn't, we had to phone and phone to get help only to be told my friend had an account that he didn't have, someone has the same number, now my friend cannot open an account to draw the money i sent for them and tymebank said they can't reverse the money back to my account, so where is my money and till this day I'm waiting for feedback and i haven't received. Everyday when i phone them, they keep saying someone will phone me back but no one does give me feedback. The person i sent the money to, is waiting for the money and Tymebank is showing no interest in helping, everytime when you phone them the consultants keep saying the money cannot be reversed, while they're looking at the case number showing exactly what my query is. All i want is for them to reverse the money back or help my friend open an account so he can be able to draw that money.