Complaint!!

Siya put me on hold a few times; I asked her if she could call me back on my cellphone as I'd been on the call for a while. She asked me to hold on again; when she returned, she couldn't hear me (I could hear her; she kept saying "hello, hello:). I expected her to call me back which she didn't. At 15.41, I messaged Tyme Bank on Facebook/ Messenger, requesting a call back. I was told someone would call, which didn't happen. I messaged them again at 09.55 on Thursday 12th; no response. I messaged again at 14.36- their response was that they had called me but I hadn't answered. I checked my phone, no missed calls. I let them know- no response and no call. I messaged AGAIN at 14.15 on Friday 13th. To date, no response and no call!!

2. Every time I go to PnP Gardens and PnP Picbel building to draw money, I'm told they don't have money for me, regardless of the amount I request. Note that PnP is the only place I can draw money from my Tyme account, and PnP makes it SO difficult. So why promote and market this card, if everything regarding my experience as a customer, is so negative!