Complaint

Hello Peter team,

I am writing to formally complain about TymeBank.

My Netflix subscription is R99. Even if I. Have sufficient funds in my Everyday account and I have paid Netflix successfully manually (Netflix Cape Town ZA R99).

However, TymeBank keeps attempting to process the same payment internationally as "NETFLIXCOM Amsterdam / Los Gatos NL *** NL" and declining it for "insufficient funds" even though there is money in the Everyday account.

For every failed international attempt, TymeBank charges me a Fee: Unsuccessful Int Recurring Payment -R10 (***). This has happened repeatedly, resulting in many R10 fees over time. Please investigate how much has been taken in total.

I have phoned TymeBank more than once about this. I was told they cannot refund / reverse the R10 fees.

I have now had to move my money out of my Everyday account because of these charges.

I request that TymeBank: 1. Investigate why international recurring payments are declined as insufficient funds even when my Everyday account has funds. 2. Reverse all R10 fees (ref 7037) related to Netflix NL. 3. Stop the recurring international attempts.

Account holder: Bongeka Felicity Hadebe Phone number linked to TymeBank: 06805***XX

Thank you for your assistance.