DP
Dimakatso P
1 reviews | Active since Jan 2022
22 Jan 2022, 17:08
Complain
Very disappointed with tyme bank a withdrawal of a voucher was done from my account when I spoke toPhakamile ref no:PI-72153 she confirmed that the voucher is not out but she was busy looking for people that were supposed to stop the voucher but could not get ahold of them since they were in a meeting imagine if this was more than R500, I mean isn't this something that must be done on the system immediately? That voucher was not gonna be withdrawn had it was done right away how do people be in a meeting at once when the are queries of ***** done? So disappointed
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Jan 2022, 12:16Hi Dimakatso, thank you for sharing your experience with us. Was this for a SendMoney transaction that happened on 22 January 2022? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply24 Jan 2022, 12:16
Official
Hi Dimakatso, thank you for sharing your experience with us. Was this for a SendMoney transaction that happened on 22 January 2022? The TymeBank Team
DP
Dimakatso P's updateReviewer Update
24 Jan 2022, 15:27Yes the transaction happened on the 22nd of January
DP
Dimakatso P's update24 Jan 2022, 15:27
Reviewer Update
Yes the transaction happened on the 22nd of January
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Jan 2022, 08:22The recipient has redeemed the SendMoney voucher.
GoTyme Bank | Formerly TymeBank's reply25 Jan 2022, 08:22
Official
The recipient has redeemed the SendMoney voucher.
DP
Dimakatso P's updateReviewer Update
25 Jan 2022, 08:54Because the was No1 to stop it in time they were in a meeting when I was asking that it gets stopped, this could have been prevented if I was assisted same time and not told that people who are supposed to do that are in a meeting I mean what is that?
DP
Dimakatso P's update25 Jan 2022, 08:54
Reviewer Update
Because the was No1 to stop it in time they were in a meeting when I was asking that it gets stopped, this could have been prevented if I was assisted same time and not told that people who are supposed to do that are in a meeting I mean what is that?
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jan 2022, 08:24Hi Dimakatso, there's not much we can do if the SendMoney voucher has been redeemed by the recipient. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Jan 2022, 08:24
Official
Hi Dimakatso, there's not much we can do if the SendMoney voucher has been redeemed by the recipient. The TymeBank Team