Closing my account is a mission impossible.

THE WORST BANK AND BAD CALL CENTRE SERVICE.

Today I wanted to close my account, so I made the call via call centre with 1st agent ref number: P***5 said I can't close my account since it has a positive amount of R0.65 I need to make the balance at a zero standing so, I go to my nearest mall to find a the Tyme Bank kiosk only to find it's not there anymore so I procced to PnP to go clear this R0.65 which I became successful with. I call Tyme Bank again ref number: FSP49140 and the 2nd agent says I see you balance is at a zero, but we can't close your account because of a shadow account that is owing R93.00, I explain my first call and what was being said to me of which I did, but still I can't close the account.

I am so disappointed at the service I received of being told two different stories, but yet it's the same bank now I am the stupid one who went to clear R0.65 thinking I will be assisted, but a fat NO.

How I wish I never opened this account am full of regret cause now it's a run around to close account that has a R0.00 balance current but has a shadow account all in one.